PERMANENT AWARD EVIDENCE

Customer Relationship Management System - GovService

Herefordshire Council · published 10 Apr 2026. This page preserves the identifiers and current held fields for one Contracts Finder release; it is not an invoice, performance assessment or complete contract history.

Contracts Finder release IDffde61f1-0310-4dbe-9843-fb2088356a78-892369
Open Contracting ID (OCID)ocds-b5fd17-eb9dddc9-a718-4f83-aa30-8ec7ff48b151
Buyer identifierGB-CFS-53006
Release typeaward
PUBLISHED COMMERCIAL FIELDS

Values stay separate.

A tender estimate and an award value answer different questions. Neither is treated as cash paid.

Award value
£453,612
award field
Tender value
£453,612
tender field
Procurement method
Open procedure
Category
services
CPV
72500000
Computer-related services
Delivery
England, United Kingdom
No postcode
PUBLISHED DESCRIPTION

What the notice says

Commission of a cloud-based solution and associated services for a Customer Relationship Management System, required to support residents, businesses and other stakeholders with their interactions with council services.

Tender statuscomplete
STAGE-DATE LEDGER

Reported dates, without an invented lifecycle.

The current projection contains one award release, not a verified chain of planning, tender, award, contract and modification records. Dates are shown in source-field order and are not silently repaired.

  1. 01Notice publishedPublication timestamp on the held release10 Apr 2026
  2. 02Tender period endsTender-period field as published10 Apr 2026
  3. 03Contract startsContract-period field as published10 Apr 2026
  4. 04Contract endsContract-period field as published30 Mar 2030
SUPPLIER EVIDENCE

Published names and exact identifiers

A company profile appears only when this release carries a usable company number. Name-only suppliers remain name-only.

Published name only

Granicus-Firmstep Limited

No legal entity is inferred from this supplier name.

SOURCE

Contracts Finder release

Published 10 Apr 2026 · held through the daily award projection · Open Government Licence v3.0.

Inspect the official JSON release ↗