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PERMANENT AWARD EVIDENCE

Helpdesk System

Nottingham University Hospitals NHS Trust · published 16 May 2025. This page preserves the identifiers and current held fields for one Contracts Finder release; it is not an invoice, performance assessment or complete contract history.

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Contracts Finder release IDfcfe369b-a8bf-44b6-afd9-a54868358f20-845794
Open Contracting ID (OCID)ocds-b5fd17-18b6e202-1e97-4781-a622-852e0fa663bf
Buyer identifierGB-CFS-197565
Release typeaward
PUBLISHED COMMERCIAL FIELDS

Values stay separate.

A tender estimate and an award value answer different questions. Neither is treated as cash paid.

Award value
£30,420
award field
Tender value
£30,420
tender field
Procurement method
Call-off from a framework agreement
Category
Not stated
CPV
72590000
Computer-related professional services
Delivery
Not stated
NG5 1PB
PUBLISHED DESCRIPTION

What the notice says

Nottingham University Hospitals NHS Trust (the Trust) requires an ongoing, expert Helpdesk System to ensure continued operation and to enhance the customer support due to better customer visibility, increased productivity, team-collaboration and richer reporting. In the event of a failure, the Helpdesk System could become inoperable, which would significantly increase the risk of the hospital staff not being able to access the system. To prevent such scenarios and ensure the continued functionality of the helpdesk system, the Trust has entered into a 12-month service agreement with Freshworks Inc via the G-Cloud 14 Framework.

Tender statuscomplete
STAGE-DATE LEDGER

Reported dates, without an invented lifecycle.

The current projection contains one award release, not a verified chain of planning, tender, award, contract and modification records. Dates are shown in source-field order and are not silently repaired.

  1. 01Notice publishedPublication timestamp on the held release16 May 2025
  2. 02Tender period endsTender-period field as published3 Mar 2025
  3. 03Contract startsContract-period field as published31 Mar 2025
  4. 04Contract endsContract-period field as published31 Mar 2026
SUPPLIER EVIDENCE

Published names and exact identifiers

A company profile appears only when this release carries a usable company number. Name-only suppliers remain name-only.

Published name only

Freshworks Technologies UK Limited

No legal entity is inferred from this supplier name.

SOURCE

Contracts Finder release

Published 16 May 2025 · held through the daily award projection · Open Government Licence v3.0.

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