UK Public MoneyFree reports

PERMANENT AWARD EVIDENCE

Provision of UK Customer Satisfaction Index Report

DVLA - Driver & Vehicle Licensing Agency · published 19 Aug 2025. This page preserves the identifiers and current held fields for one Contracts Finder release; it is not an invoice, performance assessment or complete contract history.

Open official source ↗More from this buyerResearch and development services and related consultancy services report
Contracts Finder release IDfad242c3-5093-4810-9948-28f589f80f50-859794
Open Contracting ID (OCID)ocds-b5fd17-8e6ddd3a-0e88-47f2-b59b-666d88f5f5f4
Buyer identifierGB-CFS-179733
Release typeawardUpdate
PUBLISHED COMMERCIAL FIELDS

Values stay separate.

A tender estimate and an award value answer different questions. Neither is treated as cash paid.

Award value
£27,800
award field
Tender value
£50,040
tender field
Procurement method
Single tender action (below threshold)
Category
services
CPV
73000000
Research and development services and related consultancy services
Delivery
Not stated
SA6 7JL
PUBLISHED DESCRIPTION

What the notice says

The Institute of Customer Service (ICS) conduct research twice a year to produce the UK Customer Satisfaction Index (UKCSI) analysis, which is available from January and July annually. DVLA has purchased bespoke analysis from this report previously and uses the data to benchmark against other organisations. DVLA will continue to need to have sight of its position within the range of Public Services National Organisations, as well as seeing the top 30 for website, non-website, and overall services. 12 month Extension called off.

Tender statuscomplete
STAGE-DATE LEDGER

Reported dates, without an invented lifecycle.

The current projection contains one award release, not a verified chain of planning, tender, award, contract and modification records. Dates are shown in source-field order and are not silently repaired.

  1. 01Notice publishedPublication timestamp on the held release19 Aug 2025
  2. 02Tender period endsTender-period field as published15 Jul 2024
  3. 03Contract startsContract-period field as published31 Jul 2024
  4. 04Contract endsContract-period field as published31 Jul 2026
SUPPLIER EVIDENCE

Published names and exact identifiers

A company profile appears only when this release carries a usable company number. Name-only suppliers remain name-only.

Published name only

Institute of Customer Services

No legal entity is inferred from this supplier name.

SOURCE

Contracts Finder release

Published 19 Aug 2025 · held through the daily award projection · Open Government Licence v3.0.

Inspect the official JSON release ↗