PERMANENT AWARD EVIDENCE
Northumberland County Council · published 2 Mar 2026. This page preserves the identifiers and current held fields for one Contracts Finder release; it is not an invoice, performance assessment or complete contract history.
f000f631-7c08-4a35-b605-ce531b6797f4-886599ocds-b5fd17-829c99e3-cb8e-44b1-8baf-869609323173GB-SRS-sid4gov.cabinetoffice.gov.uk/By5B2FN2A tender estimate and an award value answer different questions. Neither is treated as cash paid.
The Council intends to procure a strategic Customer Relationship Management (CRM) platform to enable it to transform the customer and staff experience. The CRM platform will provide a proactive customer experience, automate processes and provide workflow, all of which will improve our efficiency and the quality of the experience we can offer to our customers and staff. The strategic platform will replace our main existing CRM and workflow tools by either bringing them together in one place or offering an alternative solution to the CRM that we currently have in place. Further information and the ITT documents are available via the OPEN Tender portal. A Prior Information Notice was published on the 17th December 2024 to inform suppliers about market engagement.
The current projection contains one award release, not a verified chain of planning, tender, award, contract and modification records. Dates are shown in source-field order and are not silently repaired.
A company profile appears only when this release carries a usable company number. Name-only suppliers remain name-only.
The published identifier resolves to NETCALL TELECOM LIMITED (Active).
01888629Published 2 Mar 2026 · held through the daily award projection · Open Government Licence v3.0.