UK Public MoneyFree reports

PERMANENT AWARD EVIDENCE

Collections, Caseload Manager, and Paypoint Integration

ROOFTOP HOUSING GROUP LIMITED · published 21 Sept 2026. This page preserves the identifiers and current held fields for one Contracts Finder release; it is not an invoice, performance assessment or complete contract history.

Open official source ↗More from this buyerSoftware package and information systems report
Contracts Finder release IDe2ff0532-870b-4da8-b814-fb088f36c280-914784
Open Contracting ID (OCID)ocds-b5fd17-3b49b885-d13e-4bcd-990d-a3a9191ec50f
Buyer identifierGB-SRS-sid4gov.cabinetoffice.gov.uk/J8A7z2D3
Release typeawardUpdate
PUBLISHED COMMERCIAL FIELDS

Values stay separate.

A tender estimate and an award value answer different questions. Neither is treated as cash paid.

Award value
£343,579
award field
Tender value
£343,579
tender field
Procurement method
Call-off from a framework agreement
Category
services
CPV
48000000
Software package and information systems
Delivery
Not stated
WR11 4YD
PUBLISHED DESCRIPTION

What the notice says

Rooftop Housing Group have awarded a contract to Voicescape Limited to provide an automated outbound, multi-channel collections engagement solution that enables proactive contact with customers requiring support or intervention, and their Caseload Manager solution which utilises AI and machine learning to predict customer behaviours and automatically identifies/creates cases for review by Income Officers. This contract was procured as a direct award via G-Cloud 14's Lot 2 framework. Justification for a direct award recorded and validated. Contract period is from 19 July 2026 to 18 July 2029 with the option to extend by 12 months. Contract value is estimated at £343,579.20 (inc VAT). This value includes the optional extension value. Please note it may increase slightly with RPI. If you have any questions regarding this award, please email procurement@rooftopgroup.org

Tender statuscomplete
STAGE-DATE LEDGER

Reported dates, without an invented lifecycle.

The current projection contains one award release, not a verified chain of planning, tender, award, contract and modification records. Dates are shown in source-field order and are not silently repaired.

Source-date conflictAt least one reported end date precedes its corresponding start date. Check the official notice before using the schedule.
  1. 01Notice publishedPublication timestamp on the held release21 Sept 2026
  2. 02Tender period startsTender-period field as published18 Jul 2026
  3. 03Tender period endsTender-period field as published13 Jul 2026End precedes start · verify
  4. 04Contract startsContract-period field as published18 Jul 2026
  5. 05Contract endsContract-period field as published18 Jul 2029
SUPPLIER EVIDENCE

Published names and exact identifiers

A company profile appears only when this release carries a usable company number. Name-only suppliers remain name-only.

SOURCE

Contracts Finder release

Published 21 Sept 2026 · held through the daily award projection · Open Government Licence v3.0.

Inspect the official JSON release ↗