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PERMANENT AWARD EVIDENCE

Understanding customer experience of parcel deliveries

OFCOM · published 22 Jun 2026. This page preserves the identifiers and current held fields for one Contracts Finder release; it is not an invoice, performance assessment or complete contract history.

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Contracts Finder release IDe1b9847f-b2fa-4a16-ad9d-adec9a84952d-902973
Open Contracting ID (OCID)ocds-b5fd17-43adaf44-0182-42c0-99a6-c564eafa3cb9
Buyer identifierGB-CFS-42310
Release typeaward
PUBLISHED COMMERCIAL FIELDS

Values stay separate.

A tender estimate and an award value answer different questions. Neither is treated as cash paid.

Award value
£70,680
award field
Tender value
£70,680
tender field
Procurement method
Other - Mini Competition via Ofcom Market Research Framework Agreement
Category
services
CPV
79310000
Market research services
Delivery
Not stated
SE1 9HA
PUBLISHED DESCRIPTION

What the notice says

Qualitative research is to deepen Ofcom's understanding of customers' real world experiences of parcel deliveries and interactions with parcel operators, with a particular focus on those with additional or access needs and those who have contacted or complained to an operator.

Tender statuscomplete
STAGE-DATE LEDGER

Reported dates, without an invented lifecycle.

The current projection contains one award release, not a verified chain of planning, tender, award, contract and modification records. Dates are shown in source-field order and are not silently repaired.

  1. 01Notice publishedPublication timestamp on the held release22 Jun 2026
  2. 02Tender period endsTender-period field as published20 Mar 2026
  3. 03Contract startsContract-period field as published17 May 2026
  4. 04Contract endsContract-period field as published30 Sept 2026
SUPPLIER EVIDENCE

Published names and exact identifiers

A company profile appears only when this release carries a usable company number. Name-only suppliers remain name-only.

Published name only

Navigator Insight (Formally Blue Marble Research)

No legal entity is inferred from this supplier name.

SOURCE

Contracts Finder release

Published 22 Jun 2026 · held through the daily award projection · Open Government Licence v3.0.

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