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PERMANENT AWARD EVIDENCE

Omnichannel Contact Centre Solution

Care Quality Commission · published 4 Apr 2025. This page preserves the identifiers and current held fields for one Contracts Finder release; it is not an invoice, performance assessment or complete contract history.

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Contracts Finder release IDc5720778-4568-4046-a52e-36291de66199-838517
Open Contracting ID (OCID)ocds-b5fd17-3a6a422e-dd80-4597-b3e8-3baecd7fe540
Buyer identifierGB-CFS-314193
Release typeaward
PUBLISHED COMMERCIAL FIELDS

Values stay separate.

A tender estimate and an award value answer different questions. Neither is treated as cash paid.

Award value
£2,261,782
award field
Tender value
£2,261,782
tender field
Procurement method
Call-off from a framework agreement
Category
services
CPV
48517000
IT software package
Delivery
England, United Kingdom
No postcode
PUBLISHED DESCRIPTION

What the notice says

This is a Contract Award Notice The Care Quality Commission ( CQC ) requires the provision of a omni channel contact centre solution which is currently used in the National Contact Centre. This procurement was undertaken through the G-Cloud 14 Framework agreement (RM155.14) Lot 2 - Software, following the Direct Award process. The Contract is awarded for an initial period of 24 months with an option to extension for up to 48 months. Total Awarded Value is maximum of all charges including any optional contract extensions. Contract Reference: CQC CS 018

Tender statuscomplete
STAGE-DATE LEDGER

Reported dates, without an invented lifecycle.

The current projection contains one award release, not a verified chain of planning, tender, award, contract and modification records. Dates are shown in source-field order and are not silently repaired.

  1. 01Notice publishedPublication timestamp on the held release4 Apr 2025
  2. 02Tender period endsTender-period field as published26 Mar 2025
  3. 03Contract startsContract-period field as published31 Mar 2025
  4. 04Contract endsContract-period field as published31 Mar 2029
SUPPLIER EVIDENCE

Published names and exact identifiers

A company profile appears only when this release carries a usable company number. Name-only suppliers remain name-only.

Published name only

Puzzel Ltd

No legal entity is inferred from this supplier name.

SOURCE

Contracts Finder release

Published 4 Apr 2025 · held through the daily award projection · Open Government Licence v3.0.

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