UK Public MoneyFree reports

PERMANENT AWARD EVIDENCE

Complaints Handling Satisfaction Survey

OFFICE OF RAIL REGULATION · published 13 Mar 2025. This page preserves the identifiers and current held fields for one Contracts Finder release; it is not an invoice, performance assessment or complete contract history.

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Contracts Finder release IDc1ac845b-598c-43df-a6f3-cc36b62652a9-833613
Open Contracting ID (OCID)ocds-b5fd17-5eaea1e4-8369-4a8b-80f6-f778fd1ee78c
Buyer identifierGB-GOR-D1117
Release typeaward
PUBLISHED COMMERCIAL FIELDS

Values stay separate.

A tender estimate and an award value answer different questions. Neither is treated as cash paid.

Award value
£108,284
award field
Tender value
£120,000
tender field
Procurement method
Open procedure (below threshold)
Category
services
CPV
79311000
Survey services
Delivery
United Kingdom
No postcode
PUBLISHED DESCRIPTION

What the notice says

The overall aim of the passenger complaints satisfaction survey is to gain insight into passengers' experiences with the complaints handling procedures of TOCs including compliance with key aspects of the ORR Complaints Code of Practice.

Tender statuscomplete
STAGE-DATE LEDGER

Reported dates, without an invented lifecycle.

The current projection contains one award release, not a verified chain of planning, tender, award, contract and modification records. Dates are shown in source-field order and are not silently repaired.

  1. 01Notice publishedPublication timestamp on the held release13 Mar 2025
  2. 02Tender period endsTender-period field as published21 Feb 2025
  3. 03Contract startsContract-period field as published24 Mar 2025
  4. 04Contract endsContract-period field as published31 Mar 2029
SUPPLIER EVIDENCE

Published names and exact identifiers

A company profile appears only when this release carries a usable company number. Name-only suppliers remain name-only.

SOURCE

Contracts Finder release

Published 13 Mar 2025 · held through the daily award projection · Open Government Licence v3.0.

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