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PERMANENT AWARD EVIDENCE

Contact Centre as a Service

Money and Pensions Service · published 4 Nov 2025. This page preserves the identifiers and current held fields for one Contracts Finder release; it is not an invoice, performance assessment or complete contract history.

Open official source ↗More from this buyerSouth East report
Contracts Finder release IDc146e70b-0de7-438c-a032-5caf41b41417-870692
Open Contracting ID (OCID)ocds-b5fd17-fbd853dc-42b6-48a2-bd40-347601544b7d
Buyer identifierGB-SRS-supplierregistration.cabinetoffice.gov.uk/naZq3B5Q
Release typeaward
PUBLISHED COMMERCIAL FIELDS

Values stay separate.

A tender estimate and an award value answer different questions. Neither is treated as cash paid.

Award value
£9,187,844
award field
Tender value
£9,187,844
tender field
Procurement method
Call-off from a framework agreement
Category
goods
CPV
48333000
Contact management software package
Delivery
South East, United Kingdom
No postcode
PUBLISHED DESCRIPTION

What the notice says

This contract will ensure the continuation of the contact centre as a service to support MaPS in achieving its strategic objectives, particularly customer engagement. It enables MaPS to centrally manage phone, webchat, email and social media, including product updates, reducing the need to manage various software solutions individually. The core elements of the contract include the ability to procure licences for Genesys and its associated App Foundry Integrations, national and international outbound calls both on mobile and landline, SMS and WhatsApp, SIP service and support.

Tender statuscomplete
STAGE-DATE LEDGER

Reported dates, without an invented lifecycle.

The current projection contains one award release, not a verified chain of planning, tender, award, contract and modification records. Dates are shown in source-field order and are not silently repaired.

  1. 01Notice publishedPublication timestamp on the held release4 Nov 2025
  2. 02Tender period endsTender-period field as published19 Jun 2025
  3. 03Contract startsContract-period field as published23 Oct 2025
  4. 04Contract endsContract-period field as published23 Oct 2027
SUPPLIER EVIDENCE

Published names and exact identifiers

A company profile appears only when this release carries a usable company number. Name-only suppliers remain name-only.

SOURCE

Contracts Finder release

Published 4 Nov 2025 · held through the daily award projection · Open Government Licence v3.0.

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