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PERMANENT AWARD EVIDENCE

Provision of an Outsourced Contact Centre and Business Services

Crown Commercial Service · published 9 Mar 2026. This page preserves the identifiers and current held fields for one Contracts Finder release; it is not an invoice, performance assessment or complete contract history.

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Contracts Finder release IDabd7ba2e-d1fb-415d-b86a-3bf6a8646b59-887738
Open Contracting ID (OCID)ocds-b5fd17-378ab2f7-dba0-4f9e-9c09-f1426ab84aed
Buyer identifierGB-SRS-supplierregistration.cabinetoffice.gov.uk/6sQD8uds
Release typeaward
PUBLISHED COMMERCIAL FIELDS

Values stay separate.

A tender estimate and an award value answer different questions. Neither is treated as cash paid.

Award value
£73,910,000
award field
Tender value
£73,910,000
tender field
Procurement method
Call-off from a framework agreement
Category
services
CPV
72222300
Information technology services
Delivery
North East, United Kingdom
No postcode
PUBLISHED DESCRIPTION

What the notice says

This contract will provide customer contact services to a range of Home Office Customers. These services will include, but are not limited to telephony, webchat, email. HM Passport Office, Visa Status & Information (VSI) and Ministry of Defence (MOJ) are

Tender statuscomplete
STAGE-DATE LEDGER

Reported dates, without an invented lifecycle.

The current projection contains one award release, not a verified chain of planning, tender, award, contract and modification records. Dates are shown in source-field order and are not silently repaired.

  1. 01Notice publishedPublication timestamp on the held release9 Mar 2026
  2. 02Tender period endsTender-period field as published19 Feb 2025
  3. 03Contract startsContract-period field as published2 Feb 2026
  4. 04Contract endsContract-period field as published1 Feb 2028
SUPPLIER EVIDENCE

Published names and exact identifiers

A company profile appears only when this release carries a usable company number. Name-only suppliers remain name-only.

Published name only

SERCO LIMITED

No legal entity is inferred from this supplier name.

SOURCE

Contracts Finder release

Published 9 Mar 2026 · held through the daily award projection · Open Government Licence v3.0.

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