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PERMANENT AWARD EVIDENCE

Customer Contact Centre Cloud Platform

London Borough of Enfield · published 22 Jan 2025. This page preserves the identifiers and current held fields for one Contracts Finder release; it is not an invoice, performance assessment or complete contract history.

Open official source ↗More from this buyerSoftware package and information systems report
Contracts Finder release IDaa69c5f2-981b-43dc-bc87-7219063b741f-819459
Open Contracting ID (OCID)ocds-b5fd17-2ccb4276-972b-4ce7-978c-a4e81818ffbf
Buyer identifierGB-CFS-307372
Release typeaward
PUBLISHED COMMERCIAL FIELDS

Values stay separate.

A tender estimate and an award value answer different questions. Neither is treated as cash paid.

Award value
£1,074,542
award field
Tender value
£1,000,000
tender field
Procurement method
Other -
Category
services
CPV
48000000
Software package and information systems
Delivery
England, United Kingdom
No postcode
PUBLISHED DESCRIPTION

What the notice says

This contract is for the Council's Customer Contact Centre Cloud Platform (Genesys CX3) It is being awarded following a further competition under Crown Commercial Services Framework RM6116 Network Services 3 - Lot 4c, Contact Centre Services. The contract will be for an initial period of 3 years with the option to extend for a period of 2 further years.

Tender statuscomplete
STAGE-DATE LEDGER

Reported dates, without an invented lifecycle.

The current projection contains one award release, not a verified chain of planning, tender, award, contract and modification records. Dates are shown in source-field order and are not silently repaired.

  1. 01Notice publishedPublication timestamp on the held release22 Jan 2025
  2. 02Tender period endsTender-period field as published12 Sept 2024
  3. 03Contract startsContract-period field as published21 Jan 2025
  4. 04Contract endsContract-period field as published20 Jan 2030
SUPPLIER EVIDENCE

Published names and exact identifiers

A company profile appears only when this release carries a usable company number. Name-only suppliers remain name-only.

Published name only

Kerv Experience Limited

No legal entity is inferred from this supplier name.

SOURCE

Contracts Finder release

Published 22 Jan 2025 · held through the daily award projection · Open Government Licence v3.0.

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