Pre-Procurement market engagement questionnaire for the provision of a Content Management System (CMS) for Websites

The Authority is engaging with potential Suppliers to seek views and feedback to the information provided and questionnaire. This is intended to be used to assist the Authority on deciding the next steps for the procurement of a Content Management System (CMS) for Websites. The Authority website serves as a vital digital gateway, providing residents and the public with access to all local authority services and information. Currently, the website is managed using a CMS developed by the Authorities Software Development Team. MyAccount, forms, and CRM are additional in-house developments that form an integral part of the Authorities digital customer services platform. This integration was aimed to benefit customers and reduce service delivery costs. However, some parts of the digital customer service platform were coded many years ago using older technologies that have since evolved. These integrations impact on the local authority's ability to develop the public website, respond to service changes, meet customer requirements and accessibility requirements. Provision of a CMS that effectively supports the Authority's website functionality, security, and growth. The CMS will have a user-friendly interface that the team can easily manage and navigate. We are looking for a CMS that allows for customisation to match our brand and business processes. This includes themes, templates, and the ability to add custom features where needed. The ideal CMS will offer have a strong support system, comprehensive documentation, customer support, and an active user community. It is important to note that this is not an invitation to tender, it is strictly a pre-procurement Market Engagement Questionnaire, intended to capture market information via a Prior Information Notice (PIN). Additional information: Need - 1. Complex requirements: Local authorities have complex and diverse needs, including managing large volumes of data, ensuring accessibility, and integrating with various other systems. 2. Security concerns: Local authorities handle sensitive information, including personal data of residents. The local authority requires a CMS with advanced security features to protect this data. A supplier must make rectifying vulnerabilities to cyber-attacks a priority. 3. Scalability: The local authority needs a CMS that can scale accordingly. The local authority needs a CMS built with scalability in mind. 4. Compliance and regulations: Local authorities must adhere to strict regulations and standards, such as GDPR for data protection, WCAG 2.2 for accessibility and the National Cyber Security Centre (NCSC) Cyber Assessment Framework (CAF) for Cyber Security. The Authority needs a CMS with a system architecture that provides for our business need whilst delivering compliance against a complex range of regulatory requirements. 5. Microsites: The Authority needs a CMS that enables the Authority to create microsites. The creation must be a simple and fast using a template with the ability to tailor the site's appearance and functionality. 6. User experience: Local authorities serve a wide range of users, including residents, businesses, and the public. The Authority needs a CMS to provide the optimal user experience needed to meet the diverse needs of users, ensuring customer satisfaction and efficiency of processes. 7. Long-term viability: Local authorities require a CMS that can support our operations for the long term. The CMS provider should have a track record of public sector provision and have good engagement with their customer base on future enhancements and improvements for both maintenance of compliance and regulations but also to ensure that future developments and trends in web presence can be accommodated. 8. Financial viability: Consideration will be made of the total cost of ownership, including licensing fees, hosting, maintenance, and any additional costs for plugins or extensions. Provision of a CMS that effectively supports the Authority's website functionality, security, and growth. The CMS will have a user-friendly interface that the team can easily manage and navigate. We are looking for a CMS that allows for customisation to match our brand and business processes. This includes themes, templates, and the ability to add custom features where needed. The ideal CMS will offer have a strong support system, comprehensive documentation, customer support, and an active user community. It is important to note that this is not an invitation to tender, it is strictly a pre-procurement Market Engagement Questionnaire, intended to capture market information via a Prior Information Notice (PIN). There are a number of questions within the Market Engagement Questionnaire for you to answer but it is not compulsory to answer all of them. We are happy to receive any feedback you wish to offer. Responses to the Market Engagement Questionnaire imply no commitment on Suppliers to engage in any subsequent procurement process, nor do t