PERMANENT AWARD EVIDENCE

IT Service Management Platform (ITSM) Licences, Support and Maintenance

MCA - Maritime and Coastguard Agency · published 2 Oct 2026. This page preserves the identifiers and current held fields for one Contracts Finder release; it is not an invoice, performance assessment or complete contract history.

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Contracts Finder release ID9ef65ed7-e5ae-45b2-839f-26d0832814dc-916393

Open Contracting ID (OCID)ocds-b5fd17-94074575-3eb7-4be3-b6ff-72e826ae234b

Buyer identifierGB-CFS-180697

Release typeaward

PUBLISHED COMMERCIAL FIELDS

Values stay separate.

A tender estimate and an award value answer different questions. Neither is treated as cash paid.

Award value: £111,400
Tender value: £111,400
Procurement method: Call-off from a framework agreement
Category: services
CPV: 48000000
Delivery: British Oversea Territories

PUBLISHED DESCRIPTION

What the notice says

The MCA has a requirement for a modern, cloud-based ITSM platform to replace the legacy toolset, enabling improved service delivery, automation, analytics, and integration with MCA's digital ecosystem. The new solution will support ITIL-aligned processes, enhance user experience, and deliver measurable benefits including faster resolution times, improved CMDB accuracy, and better self-service. This solution was tendered as a Further Competition under Government Commercial Agency framework Technology Products & Associated Services 2, under Lot 3.

Tender statuscomplete

STAGE-DATE LEDGER

Reported dates, without an invented lifecycle.

The current projection contains one award release, not a verified chain of planning, tender, award, contract and modification records. Dates are shown in source-field order and are not silently repaired.

Source-date conflictAt least one reported end date precedes its corresponding start date. Check the official notice before using the schedule.

01Notice publishedPublication timestamp on the held release2 Oct 2026
02Tender period startsTender-period field as published9 Sept 2026
03Tender period endsTender-period field as published16 Jul 2026End precedes start · verify
04Contract startsContract-period field as published9 Sept 2026
05Contract endsContract-period field as published31 Jan 2032

SUPPLIER EVIDENCE

Published names and exact identifiers

A company profile appears only when this release carries a usable company number. Name-only suppliers remain name-only.

Published name only

XMA LIMITED

No legal entity is inferred from this supplier name.

SOURCE

Contracts Finder release

Published 2 Oct 2026 · held through the daily award projection · Open Government Licence v3.0.

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