UK Public MoneyFree reports

PERMANENT AWARD EVIDENCE

Amazon Connect Contact Centre, Calls & Automation including Digital Space Extensions and Managed Service

NHS Midlands & Lancashire Commissioning Support Unit · published 22 Apr 2026. This page preserves the identifiers and current held fields for one Contracts Finder release; it is not an invoice, performance assessment or complete contract history.

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Contracts Finder release ID9b243168-13f1-4079-b706-ca26c366e85f-894006
Open Contracting ID (OCID)ocds-b5fd17-30c4c447-c54a-4be3-8da3-d885cddbabdd
Buyer identifierGB-SRS-sid4gov.cabinetoffice.gov.uk/Z8SP6u4v
Release typeaward
PUBLISHED COMMERCIAL FIELDS

Values stay separate.

A tender estimate and an award value answer different questions. Neither is treated as cash paid.

Award value
£133,000
award field
Tender value
£133,000
tender field
Procurement method
Call-off from a framework agreement
Category
services
CPV
32412000
Communications network
Delivery
England, United Kingdom
No postcode
PUBLISHED DESCRIPTION

What the notice says

The following describes the main components of the service. • Delivery of professional services • Digital Space Contact Centre Annual Software & Support • Digital Space Amazon Connect • Softphone, Reporting and Wallboard • Automated Dialler, Autonomous Surveys, Answer - where applicable • Amazon Connect webchat and directed chat where applicable • Amazon Connect and Lex Gen AI where applicable • Digital Space managed service Estimated Dialler, Autonomous Surveys, Answer call volumes and extra minutes and dependent on usage. Estimated AWS Resale calls, Chat, Gen AI, storage etc..( Note AWS resale recalls, storage etc is estimated and dependent on usage.)

Tender statuscomplete
STAGE-DATE LEDGER

Reported dates, without an invented lifecycle.

The current projection contains one award release, not a verified chain of planning, tender, award, contract and modification records. Dates are shown in source-field order and are not silently repaired.

  1. 01Notice publishedPublication timestamp on the held release22 Apr 2026
  2. 02Tender period endsTender-period field as published15 Dec 2025
  3. 03Contract startsContract-period field as published1 Jan 2026
  4. 04Contract endsContract-period field as published31 Dec 2026
SUPPLIER EVIDENCE

Published names and exact identifiers

A company profile appears only when this release carries a usable company number. Name-only suppliers remain name-only.

SOURCE

Contracts Finder release

Published 22 Apr 2026 · held through the daily award projection · Open Government Licence v3.0.

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