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PERMANENT AWARD EVIDENCE

Customer Lab Research Recruitment Contract

H M REVENUE & CUSTOMS · published 11 Jul 2025. This page preserves the identifiers and current held fields for one Contracts Finder release; it is not an invoice, performance assessment or complete contract history.

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Contracts Finder release ID7d67641b-449d-4465-bb53-8580ef4be5fb-853773
Open Contracting ID (OCID)ocds-b5fd17-8423930b-0667-44e7-93fb-eb8303f25033
Buyer identifierGB-GOR-D25
Release typeaward
PUBLISHED COMMERCIAL FIELDS

Values stay separate.

A tender estimate and an award value answer different questions. Neither is treated as cash paid.

Award value
£375,000
award field
Tender value
£375,000
tender field
Procurement method
Call-off from a dynamic purchasing system
Category
services
CPV
73110000
Research services
Delivery
England, United Kingdom
No postcode
PUBLISHED DESCRIPTION

What the notice says

HM Revenue & Customs (HMRC) is undergoing a transformation to become a more customer-centric organisation. To support this goal, HMRC has established a Customer Lab to better understand customer experiences across their end-to-end Journey with HMRC services. This contract is for the provision of participant recruitment services to support the Customer Lab. The appointed supplier will be responsible for recruiting individuals to take part in qualitive research and insight sessions conducted by HMRC's internal research team. Sessions are expected to involve small-to-medium sample sizes, typically between 30 -60 participants per project.

Tender statuscomplete
STAGE-DATE LEDGER

Reported dates, without an invented lifecycle.

The current projection contains one award release, not a verified chain of planning, tender, award, contract and modification records. Dates are shown in source-field order and are not silently repaired.

  1. 01Notice publishedPublication timestamp on the held release11 Jul 2025
  2. 02Tender period endsTender-period field as published30 May 2025
  3. 03Contract startsContract-period field as published8 Jul 2025
  4. 04Contract endsContract-period field as published9 Jul 2027
SUPPLIER EVIDENCE

Published names and exact identifiers

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SOURCE

Contracts Finder release

Published 11 Jul 2025 · held through the daily award projection · Open Government Licence v3.0.

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