PERMANENT AWARD EVIDENCE

IT Service Management Platform (ITSM) Delivery Partner (Discovery to Implementation)

MCA - Maritime and Coastguard Agency · published 6 Aug 2025. This page preserves the identifiers and current held fields for one Contracts Finder release; it is not an invoice, performance assessment or complete contract history.

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Contracts Finder release ID7ba7a96b-a3bb-4fac-957b-536ad534a092-857948

Open Contracting ID (OCID)ocds-b5fd17-86860d40-37c4-4a38-a0c8-4f6b7f6d097b

Buyer identifierGB-CFS-180697

Release typeaward

PUBLISHED COMMERCIAL FIELDS

Values stay separate.

A tender estimate and an award value answer different questions. Neither is treated as cash paid.

Award value: £147,500
Tender value: £147,500
Procurement method: Call-off from a framework agreement
Category: services
CPV: 72000000
Delivery: British Oversea Territories

PUBLISHED DESCRIPTION

What the notice says

The MCA requires an outcome-based service from a supplier with the expertise and capacity to support the end-to-end replacement of its current IT Service Management (ITSM) solution. This includes gathering and analysing business requirements, defining and validating the expected benefits, preparing for and supporting a competitive tender process to procure the new ITSM tool, and subsequently delivering an outcome-focused implementation of the chosen solution. The aim is to ensure a seamless and effective transition to a modern ITSM platform that aligns with the agency's strategic direction and operational needs. This contract was awarded following a G-Cloud 14 buying process.

Tender statuscomplete

STAGE-DATE LEDGER

Reported dates, without an invented lifecycle.

The current projection contains one award release, not a verified chain of planning, tender, award, contract and modification records. Dates are shown in source-field order and are not silently repaired.

01Notice publishedPublication timestamp on the held release6 Aug 2025
02Tender period endsTender-period field as published3 Jul 2025
03Contract startsContract-period field as published27 Jul 2025
04Contract endsContract-period field as published30 Apr 2026

SUPPLIER EVIDENCE

Published names and exact identifiers

A company profile appears only when this release carries a usable company number. Name-only suppliers remain name-only.

Published name only

ILLUMINET SOLUTIONS LIMITED

No legal entity is inferred from this supplier name.

SOURCE

Contracts Finder release

Published 6 Aug 2025 · held through the daily award projection · Open Government Licence v3.0.

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