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PERMANENT AWARD EVIDENCE

Contact Centre Services

KENT COUNTY COUNCIL · published 19 Dec 2025. This page preserves the identifiers and current held fields for one Contracts Finder release; it is not an invoice, performance assessment or complete contract history.

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Contracts Finder release ID7276d704-d30b-4954-ae6d-df39625aea16-876464
Open Contracting ID (OCID)ocds-b5fd17-27f921fe-c392-4143-9a68-9161a837ee9f
Buyer identifierGB-SRS-sid4gov.cabinetoffice.gov.uk/XjVA96JU
Release typeaward
PUBLISHED COMMERCIAL FIELDS

Values stay separate.

A tender estimate and an award value answer different questions. Neither is treated as cash paid.

Award value
£9,142,634
award field
Tender value
£9,142,634
tender field
Procurement method
Competitive procedure with negotiation (above threshold)
Category
services
CPV
79512000
Call centre
Delivery
Not stated
ME14 1XQ
PUBLISHED DESCRIPTION

What the notice says

Kent County Council have appointed Capita Business Services Ltd as the provider for SC230157 - Contact Centre Services on a four year contract, commencing on 1st April 2026, with an optional 3 year extension available. Capita will deliver a high quality, value for money and efficient contact centre service to the residents of Kent. These services will include: • 24 hours, 7 days a week service provision (essential provision only Out of Hours) • key telephony services for KCC's customer contacts • Emergency calls • Harnessing technology to enable customers to self-serve or reach their outcome in the quickest possible way

Tender statuscomplete
STAGE-DATE LEDGER

Reported dates, without an invented lifecycle.

The current projection contains one award release, not a verified chain of planning, tender, award, contract and modification records. Dates are shown in source-field order and are not silently repaired.

  1. 01Notice publishedPublication timestamp on the held release19 Dec 2025
  2. 02Tender period endsTender-period field as published27 Aug 2025
  3. 03Contract startsContract-period field as published31 Mar 2026
  4. 04Contract endsContract-period field as published31 Mar 2030
SUPPLIER EVIDENCE

Published names and exact identifiers

A company profile appears only when this release carries a usable company number. Name-only suppliers remain name-only.

SOURCE

Contracts Finder release

Published 19 Dec 2025 · held through the daily award projection · Open Government Licence v3.0.

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