UK Public MoneyFree reports

PERMANENT AWARD EVIDENCE

Provision of Genesys Cloud Contact Centre

Department for Business and Trade · published 22 Sept 2026. This page preserves the identifiers and current held fields for one Contracts Finder release; it is not an invoice, performance assessment or complete contract history.

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Contracts Finder release ID6ac289ac-95e0-4e80-be51-43e4f7b672ce-914878
Open Contracting ID (OCID)ocds-b5fd17-1f9f5e8c-272d-42d9-9309-54b91a3eb30c
Buyer identifierGB-CFS-308315
Release typeaward
PUBLISHED COMMERCIAL FIELDS

Values stay separate.

A tender estimate and an award value answer different questions. Neither is treated as cash paid.

Award value
£322,687
award field
Tender value
£322,687
tender field
Procurement method
Call-off from a framework agreement
Category
services
CPV
64220000
Telecommunication services except telephone and data transmission services
Delivery
British Oversea Territories
No postcode
PUBLISHED DESCRIPTION

What the notice says

Provision of the Genesys Cloud Contact Centre to support the newly created Fair Work Agency. This contract was procured through RM6116. The committed first year spend is £133,386.67 (ex VAT). The first year of the contract formally begins once the system is live. The contract value is set to cover any additional spend that may be required through the service in the first year, as well as the potential spend for the second optional year of the contract.

Tender statuscomplete
STAGE-DATE LEDGER

Reported dates, without an invented lifecycle.

The current projection contains one award release, not a verified chain of planning, tender, award, contract and modification records. Dates are shown in source-field order and are not silently repaired.

Source-date conflictAt least one reported end date precedes its corresponding start date. Check the official notice before using the schedule.
  1. 01Notice publishedPublication timestamp on the held release22 Sept 2026
  2. 02Tender period startsTender-period field as published26 Aug 2026
  3. 03Tender period endsTender-period field as published26 Aug 2026End precedes start · verify
  4. 04Contract startsContract-period field as published26 Aug 2026
  5. 05Contract endsContract-period field as published1 Sept 2027
SUPPLIER EVIDENCE

Published names and exact identifiers

A company profile appears only when this release carries a usable company number. Name-only suppliers remain name-only.

SOURCE

Contracts Finder release

Published 22 Sept 2026 · held through the daily award projection · Open Government Licence v3.0.

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