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PERMANENT AWARD EVIDENCE

Customer Engagement Platform and Contact Centre as a Service

North Yorkshire Council · published 20 Oct 2025. This page preserves the identifiers and current held fields for one Contracts Finder release; it is not an invoice, performance assessment or complete contract history.

Open official source ↗More from this buyerYorkshire and the Humber report
Contracts Finder release ID5fb0d453-9b0b-4caa-8aab-bcbe3a7aed55-868808
Open Contracting ID (OCID)ocds-b5fd17-2431aa63-40c9-4fa3-bea0-168edb4a17bb
Buyer identifierGB-SRS-sid4gov.cabinetoffice.gov.uk/8s944V4W
Release typeaward
PUBLISHED COMMERCIAL FIELDS

Values stay separate.

A tender estimate and an award value answer different questions. Neither is treated as cash paid.

Award value
£7,500,000
award field
Tender value
£7,500,000
tender field
Procurement method
Call-off from a framework agreement
Category
services
CPV
48445000
Customer Relation Management software package
Delivery
Yorkshire and the Humber, United Kingdom
No postcode
PUBLISHED DESCRIPTION

What the notice says

North Yorkshire Council are seeking the provision and implementation of a Customer Engagement Platform, and integrated Contact Centre as a Service covering a range of functional areas. The Council are also seeking hosting, support, and maintenance. Call-off from CCS Framework Agreement RM6285 Back Office Software 2. Optional extension period: 8 October 2030 - 7 October 2035.

Tender statuscomplete
STAGE-DATE LEDGER

Reported dates, without an invented lifecycle.

The current projection contains one award release, not a verified chain of planning, tender, award, contract and modification records. Dates are shown in source-field order and are not silently repaired.

  1. 01Notice publishedPublication timestamp on the held release20 Oct 2025
  2. 02Tender period endsTender-period field as published4 Jul 2025
  3. 03Contract startsContract-period field as published7 Oct 2025
  4. 04Contract endsContract-period field as published7 Oct 2030
SUPPLIER EVIDENCE

Published names and exact identifiers

A company profile appears only when this release carries a usable company number. Name-only suppliers remain name-only.

SOURCE

Contracts Finder release

Published 20 Oct 2025 · held through the daily award projection · Open Government Licence v3.0.

Inspect the official JSON release ↗