PERMANENT AWARD EVIDENCE

Agent Referred Telephone Payments Service via CCS RM1557.14 G-Cloud 14 Lot 2 Cloud Software

Southend-on-sea Borough Council · published 8 Sept 2025. This page preserves the identifiers and current held fields for one Contracts Finder release; it is not an invoice, performance assessment or complete contract history.

Contracts Finder release ID5fa7b1d9-0045-4fd1-bfac-4b1648ef76af-862629
Open Contracting ID (OCID)ocds-b5fd17-05e4168a-2d46-4cd7-93d0-b98f8115be8a
Buyer identifierGB-LAE-SOS
Release typeaward
PUBLISHED COMMERCIAL FIELDS

Values stay separate.

A tender estimate and an award value answer different questions. Neither is treated as cash paid.

Award value
£60,000
award field
Tender value
£80,000
tender field
Procurement method
Call-off from a framework agreement
Category
services
CPV
66000000
Financial and insurance services
Delivery
Not stated
SS2 6ER
PUBLISHED DESCRIPTION

What the notice says

Southend-on-Sea City Council is looking to continue the provision of the Agent Referred Telephone Payments Solution (currently provided by HeyCentric Limited) for citizens to make payment for goods or services by telephone to Southend-on-Sea City Council. Fully PCI DSS Complaint; Fully automated payment line with customisable menu options and script, Semi-Automated payment line and Agent supported payments.

Tender statuscomplete
STAGE-DATE LEDGER

Reported dates, without an invented lifecycle.

The current projection contains one award release, not a verified chain of planning, tender, award, contract and modification records. Dates are shown in source-field order and are not silently repaired.

  1. 01Notice publishedPublication timestamp on the held release8 Sept 2025
  2. 02Tender period endsTender-period field as published21 Jul 2025
  3. 03Contract startsContract-period field as published31 Aug 2025
  4. 04Contract endsContract-period field as published31 Aug 2028
SUPPLIER EVIDENCE

Published names and exact identifiers

A company profile appears only when this release carries a usable company number. Name-only suppliers remain name-only.

SOURCE

Contracts Finder release

Published 8 Sept 2025 · held through the daily award projection · Open Government Licence v3.0.

Inspect the official JSON release ↗