UK Public MoneyFree reports

PERMANENT AWARD EVIDENCE

IT Service Desk System

THE ELECTORAL COMMISSION · published 16 Sept 2025. This page preserves the identifiers and current held fields for one Contracts Finder release; it is not an invoice, performance assessment or complete contract history.

Open official source ↗More from this buyerSoftware package and information systems report
Contracts Finder release ID4b0624bf-0eb5-45d9-adcd-aae316dd0f6e-863850
Open Contracting ID (OCID)ocds-b5fd17-15d6efe9-4f01-4559-b802-25a7f618e317
Buyer identifierGB-GOR-IM1203
Release typeaward
PUBLISHED COMMERCIAL FIELDS

Values stay separate.

A tender estimate and an award value answer different questions. Neither is treated as cash paid.

Award value
£56,560
award field
Tender value
£56,560
tender field
Procurement method
Call-off from a framework agreement
Category
services
CPV
48000000
Software package and information systems
Delivery
Not stated
EC1N 8JS
PUBLISHED DESCRIPTION

What the notice says

The objective of this procurement exercise was to secure a high-quality IT Service Desk solution that supports ticket management, workflow automation, asset management, reporting, and AI functionality, while ensuring value for money and adherence to applicable procurement regulations.

Tender statuscomplete
STAGE-DATE LEDGER

Reported dates, without an invented lifecycle.

The current projection contains one award release, not a verified chain of planning, tender, award, contract and modification records. Dates are shown in source-field order and are not silently repaired.

  1. 01Notice publishedPublication timestamp on the held release16 Sept 2025
  2. 02Tender period endsTender-period field as published1 Aug 2025
  3. 03Contract startsContract-period field as published28 Aug 2025
  4. 04Contract endsContract-period field as published28 Aug 2028
SUPPLIER EVIDENCE

Published names and exact identifiers

A company profile appears only when this release carries a usable company number. Name-only suppliers remain name-only.

Published name only

Freshworks

No legal entity is inferred from this supplier name.

SOURCE

Contracts Finder release

Published 16 Sept 2025 · held through the daily award projection · Open Government Licence v3.0.

Inspect the official JSON release ↗