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PERMANENT AWARD EVIDENCE

Customer Immersion Programme (2025 - 28)

H M REVENUE & CUSTOMS · published 24 Nov 2025. This page preserves the identifiers and current held fields for one Contracts Finder release; it is not an invoice, performance assessment or complete contract history.

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Contracts Finder release ID395f5c5f-0225-42b1-a327-184e243bdffd-872716
Open Contracting ID (OCID)ocds-b5fd17-8c215268-2aa3-48db-a759-d801552c779b
Buyer identifierGB-GOR-D25
Release typeaward
PUBLISHED COMMERCIAL FIELDS

Values stay separate.

A tender estimate and an award value answer different questions. Neither is treated as cash paid.

Award value
£135,000
award field
Tender value
£135,000
tender field
Procurement method
Other - Direct Award
Category
services
CPV
73110000
Research services
Delivery
United Kingdom
No postcode
PUBLISHED DESCRIPTION

What the notice says

The Customer Immersion Programme within CPD has responsibility for planning and driving forward customer understanding. Immersion being seen as integral to the HMRC design process. CPD SLT are championing all teams to utilise the insight immersion can bring. We aim to build on the expansion of the immersion programme a senior levels including DDS and DGS. Customer Immersion has been identified as an essential part of the initial approach to building capability, empathy and understanding in our staff.

Tender statuscomplete
STAGE-DATE LEDGER

Reported dates, without an invented lifecycle.

The current projection contains one award release, not a verified chain of planning, tender, award, contract and modification records. Dates are shown in source-field order and are not silently repaired.

  1. 01Notice publishedPublication timestamp on the held release24 Nov 2025
  2. 02Tender period endsTender-period field as published27 Nov 2025
  3. 03Contract startsContract-period field as published28 Nov 2025
  4. 04Contract endsContract-period field as published28 Nov 2028
SUPPLIER EVIDENCE

Published names and exact identifiers

A company profile appears only when this release carries a usable company number. Name-only suppliers remain name-only.

SOURCE

Contracts Finder release

Published 24 Nov 2025 · held through the daily award projection · Open Government Licence v3.0.

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