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PERMANENT AWARD EVIDENCE

DDaT24517 Acas Helpline replacement

UK SHARED BUSINESS SERVICES LIMITED · published 2 Oct 2025. This page preserves the identifiers and current held fields for one Contracts Finder release; it is not an invoice, performance assessment or complete contract history.

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Contracts Finder release ID1a0bd080-00f3-437f-9a25-bf639730bd5e-865677
Open Contracting ID (OCID)ocds-b5fd17-79a6ea7e-fce4-4e13-8d96-b6ef5c9033fa
Buyer identifierGB-SRS-sid4gov.cabinetoffice.gov.uk/dXGP288m
Release typeawardUpdate
PUBLISHED COMMERCIAL FIELDS

Values stay separate.

A tender estimate and an award value answer different questions. Neither is treated as cash paid.

Award value
£2,746,553
award field
Tender value
£3,100,000
tender field
Procurement method
Call-off from a framework agreement
Category
goods
CPV
32427000
Network system
Delivery
Not stated
E20 1HZ
PUBLISHED DESCRIPTION

What the notice says

***Please note this is an award notice, not a call for competition*** Advisory, Conciliation and Arbitration Service had a requirement for the provision of contact centre system. This call-off contract has been sourced via a further competition under the CCS framework Network Service 3 RM6116. ***CCN001 is to include additional features as per the Call-Off Contract***

Tender statuscomplete
STAGE-DATE LEDGER

Reported dates, without an invented lifecycle.

The current projection contains one award release, not a verified chain of planning, tender, award, contract and modification records. Dates are shown in source-field order and are not silently repaired.

  1. 01Notice publishedPublication timestamp on the held release2 Oct 2025
  2. 02Tender period endsTender-period field as published22 Apr 2025
  3. 03Contract startsContract-period field as published7 Aug 2025
  4. 04Contract endsContract-period field as published2 Mar 2029
SUPPLIER EVIDENCE

Published names and exact identifiers

A company profile appears only when this release carries a usable company number. Name-only suppliers remain name-only.

Published name only

Vodafone Limited

No legal entity is inferred from this supplier name.

SOURCE

Contracts Finder release

Published 2 Oct 2025 · held through the daily award projection · Open Government Licence v3.0.

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