UK Public MoneyFree reports

PERMANENT AWARD EVIDENCE

Contact Centre Solution

Pension Protection Fund · published 4 Sept 2025. This page preserves the identifiers and current held fields for one Contracts Finder release; it is not an invoice, performance assessment or complete contract history.

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Contracts Finder release ID11e468f1-9809-458f-b84f-3e2901f180b4-862222
Open Contracting ID (OCID)ocds-b5fd17-d66d292a-81bd-4171-8714-d9cf9b9f07c0
Buyer identifierGB-CFS-41401
Release typeawardUpdate
PUBLISHED COMMERCIAL FIELDS

Values stay separate.

A tender estimate and an award value answer different questions. Neither is treated as cash paid.

Award value
£924,000
award field
Tender value
£924,000
tender field
Procurement method
Call-off from a framework agreement
Category
services
CPV
48511000
Desktop communications software package
Delivery
London, United Kingdom
No postcode
PUBLISHED DESCRIPTION

What the notice says

Contract for the implementation, software, support, maintenance, and training of a new cloud-based contact centre solution. The contract value is inclusive of the initial contract term (5 years), two optional 1-year extensions, and VAT. The value is an estimate as charges are dependent on user licences and call volumes. The notice value is being updated to reflect a contingency amount that was included at award for use of these services. This figure was missed off the original notice in error. The value for this notice is therefore being increased by c.£82k

Tender statuscomplete
STAGE-DATE LEDGER

Reported dates, without an invented lifecycle.

The current projection contains one award release, not a verified chain of planning, tender, award, contract and modification records. Dates are shown in source-field order and are not silently repaired.

  1. 01Notice publishedPublication timestamp on the held release4 Sept 2025
  2. 02Tender period endsTender-period field as published12 Aug 2022
  3. 03Contract startsContract-period field as published1 Nov 2022
  4. 04Contract endsContract-period field as published31 Oct 2027
SUPPLIER EVIDENCE

Published names and exact identifiers

A company profile appears only when this release carries a usable company number. Name-only suppliers remain name-only.

SOURCE

Contracts Finder release

Published 4 Sept 2025 · held through the daily award projection · Open Government Licence v3.0.

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