PUBLISHED COMMERCIAL FIELDSValues stay separate.
A tender estimate and an award value answer different questions. Neither is treated as cash paid.
- Award value
- £637,366
award field- Tender value
- £637,366
tender field- Procurement method
- Call-off from a framework agreement
- Category
- services
- CPV
- 72000000
IT services: consulting, software development, Internet and support- Delivery
- South East, United Kingdom
No postcode
PUBLISHED DESCRIPTION
What the notice says
Currently, customer information exists in multiple unconnected sources to differing levels of data quality. This results in a reduced holistic view of our customers, impairing their ability to provide efficient services and a good customer experience. It also gives a reduced ability to use analytics to determine how best to target services. By undergoing this Digital Program, Brighton and Hove City Council's high-level objectives are to achieve the following: • Services to be available online where possible and are easy to find. • Council information systems to be joined up appropriately to make it easier for customers. • The data and knowledge that the council collects will be used to understand and improve services for customers.
Tender statuscomplete